Training Courses: Behavioural and Product Learning Design
Story driven, accessible eLearning content for global scale.
- Client
- T2
- Stream
- Training and Learning
- Sector
- Retail
- Approach
- The Ethos Method
ResultBoth programs are in use across multiple countries, giving frontline and support teams consistent and inclusive training.
Overview
T2 commissioned Just Gold to deliver two global training programs. The first covers managing customer aggression in the workplace. The second is seasonal product training.
Challenge
The content had to be high quality and produced on fast turnarounds. It combined scripted studio production with live shooting in retail sites, and it had to be ready for LMS deployment across several countries.
Approach
Delivered using The Ethos Method, Just Gold:
- Designed instructional frameworks for behavioural and product learning
- Scripted and filmed studio based modules with a professional cast
- Captured live action across multiple retail locations
- Delivered branded, SCORM compliant modules for global rollout
Deliverables
- Full instructional design, scripting and voiceover
- Production across studio and field locations
- LMS ready modules with accessibility features
- Branded graphics and compliance integration
Outcome
Both programs are in use across multiple countries, giving frontline and support teams consistent and inclusive training. They remain reference models for content rich eLearning at scale.
