Work with us
Back to Model policies
Policy 8.1 Accessibility and inclusive practice How we look after people

Accessible communication formats

The minimum accessibility standards for Just Gold communication and the alternative formats it provides.

Easy Read

This policy is about information everyone can use.

Our online content must meet the international accessibility standard.

All videos must have captions.

Key policies come in plain language.

You can ask for Easy English, audio or large print.

You can ask for Auslan, which is Australian Sign Language.

You can ask for versions that work with screen readers.

Every project must budget for accessible formats.

In plain language

Everyone has the right to information in a form they can use. Just Gold's digital content must meet WCAG accessibility standards, and videos must be captioned. Key policies and public content come in plain language. People can get Easy English, audio, large print, Auslan and screen reader friendly versions. Accessible formats must be budgeted into every project.

Full policy

Section 8: Accessibility and inclusive practice

Inclusion is more than a value; it is a requirement. This section outlines how we ensure accessibility in our operations, communications, service design, and staffing. It affirms our commitment to intersectional practice, cultural safety, and the active dismantling of systemic barriers.

Policy statement

Everyone deserves access to information, not just those who process it easily. Just Gold ensures that all internal and external communication is available in accessible, adaptable, and inclusive formats.

Minimum standards

  • All digital content must meet WCAG 2.1 AA accessibility standards.
  • Provide plain language versions of key policies, guides, and public facing content.
  • Caption all video and spoken content. Where possible, provide transcripts and visual summaries.
  • Avoid dense formatting, small fonts, and colour palettes that reduce legibility.

Adaptable formats (on request or by default)

  • Easy English versions
  • Audio recordings
  • Large print and dyslexia friendly versions
  • Auslan interpreted content or summaries
  • Screen reader compatible documents

Application

Applies to all content created for staff, clients, community, and public use. Accessible formatting must be budgeted into project planning.

Status
Under review
Version
2.0
Last updated
14 May 2025
Effective date
14 May 2025
Review date
March 2027
Owner
CEO, Just Gold