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Policy 9.3 Professional boundaries and safeguarding How we keep people and information safe

Consent, privacy and representation

What informed consent means at Just Gold and how people's stories and identities are represented.

Easy Read

This policy is about sharing people's stories with care.

Before we share a story, we explain what will happen.

We use plain language and check that people understand.

You can stay anonymous or say no.

You can change your mind at any time without consequence.

We never edit a story in a way that changes its meaning.

We use the words people use for themselves.

We credit contributors properly.

In plain language

Before we share anyone's story, image or words, we explain what will happen and check they understand. People can stay anonymous, opt out or withdraw consent at any time without consequence. We never change the meaning of someone's story when we edit it. We describe people in the language they use for themselves. We credit contributors properly.

Full policy

Section 9: Professional boundaries and safeguarding

Boundaries protect both people and the integrity of our work. This section sets out expectations for professional conduct, client interaction, and safeguarding protocols, particularly when working with vulnerable groups or in community facing roles.

Policy statement

We don’t speak over people. We centre lived experience, protect people’s stories, and seek informed consent, not just legal permission, before representing others.

  • Explaining what will happen with people’s information, image, or contribution
  • Offering alternatives, opt outs, and ways to stay anonymous
  • Using plain language and checking for understanding
  • Allowing people to withdraw consent without consequence

Representation guidelines

  • Do not edit or publish someone’s story in a way that changes its meaning
  • Use respectful, person led language when describing identity, experience, or culture
  • Credit contributors appropriately, especially artists, community leaders, and knowledge holders

Application

Applies to all interviews, testimonials, visuals, social media, reporting, and creative content. Consent protocols must be documented and accessible.

Status
Under review
Version
2.0
Last updated
14 May 2025
Effective date
14 May 2025
Review date
March 2027
Owner
CEO, Just Gold